New "Community Groups" Interface
The "Community Groups" interface ties the chat and message
board together into categorized, named groups, which present
a coherent, intuitive and familiar interface for the members
of the community.
Predefined Group Categories
Groups are arranged in categories (News, Entertainment,
Computers, etc), which are configurable by the site
Quick and Easy Access to Your Groups
Users can easily access any of the groups that they have
joined via the "My Groups" link on the menu bar.
Multiple Access Options
Your community can be run in several modes including
"Registration Required with Guest Access", "Registration
Required without Guest Access", or "Open Access" (non-guest
names can be used without registering). Administrators can
configure whether members are allowed to sign up themselves
and whether they can choose their passwords or have
passwords emailed to them.
Locally Installable Instant Messenger
The Instant Messenger can be permanently installed on each
member's computers -eliminating the need to load the applet
over the Internet each time.
Community reports have been updated to include additional
information on the activity of the site.
New Look & Feel
Each area of the site has been updated to have a new look
and feel that makes it easier for users to find what they
are looking for.
Online Community Managers can now track the amount of time
the site was used by each member and set an "allowed time"
for members individually. When time expires, the member is
sent to a specified web page and cannot access the site
until more "time allowed" is added to the Member record.
For monitoring and quality control purposes, the site can be
configured to allow Administrators to "cloak" and not be
seen when they enter chat rooms.
Single Sign-On Capability
Your site can be integrated with other membership systems on
your website so that users only have to sign on once to your
website/application, and never have to fill out multiple
login forms (and keep track of multiple user IDs and
Audit Log and Transcript Search Enhancements
New filters allow you to narrow down your audit logs and
transcripts to only the information you need to see.
Benefits of ChatSpace
- Increase customer satisfaction with immediate
- Create non-disruptive, friction-free instant
communication for your workgroup via Instant Messaging
- Give everyone a voice to share ideas
- Initiate proactive customer support with the Web
- Open dialogue channels for faster growth
- Eliminate costly meeting expenses
- Increase user retention on your website
- Create an active suggestion box for new ideas and
- Integrate ChatSpace easily with other software and
- Build stronger relationships with customers and
- Brainstorm online to facilitate ideas rapidly
Oracle database support
Lightweight Kernel Client
MSDE database or SQL Server integration
100% Web-based client
Unlimited concurrent chat users
Full member and room registration/remote management
Moderated chat rooms
Automated site security
"Dirty word" filter
Integrated Message Boards